15% OFF SITEWIDE WITH CODE "LAVASTONE"

FAQ

PAYMENTS

HOW CAN I PAY FOR MY ITEMS?
We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.

IS YOUR SITE SAFE AND SECURE?
YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

WHAT SHOULD I DO IF MY PAYMENT DOESN’T WORK?
We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

WHERE DO I ENTER MY DISCOUNT CODE?
During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember, only one discount code can be used per order!

SHIPPING

WHERE IN THE WORLD DO YOUR ITEMS SHIP TO?
We ship worldwide (except for Russia and Singapore, sorry!) with DHL Express.

HOW MUCH DOES SHIPPING COST?
Shipping for our products is 25 USD to the United States and many other countries. Check the table below. We only charge shipping once regardless of how many items you order.

HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?
Shipping time is only about 3-4 business days, with 1-2 business days handling time. So after you place your order it should arrive within a total of 4-6 business days.

CAN I TRACK MY ITEM’S JOURNEY?
Absolutely! Once your order has been dispatched, you will receive your personal tracking number. Use your tracking number to keep tabs on your item’s journey at www.dhl.com. You can also send us a quick message and we'll be happy to track it for you.

RETURNS

CAN I RETURN MY ITEM?
Yes, of course. If we shipped the wrong item, or if it arrived damaged, we will re-ship or refund immediately. If you're simply not happy with your order you can also return it. In this case, the buyer will get a refund (excluding shipping costs) as soon as the product is back with us.

OTHER

Your question should never go unanswered. If you still have questions or simply have something to say, send us an email at hello@beaded-bracelets.com and we'll get back to you as soon as we can. Don't forget: if you’re contacting us about an order, we need your email address or order number to sort things out ASAP!